Diamondline Group Pty Ltd (ABN 27 610 944 833) is committed to protecting your personal information and handling it responsibly in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains how we collect, use, store, and disclose your personal information when you interact with our website at diamondline.com.au or contact us directly.
Who we are
Diamondline Group Pty Ltd is a national supplier of temporary surface protection products operating from our head office in Warragul, Victoria.
Registered address: 15 Phoenix Street, Shop 2, Warragul VIC 3820
Phone: 1300 818 148
Email: sales@diamondline.com.au
What Information We Collect
We collect personal information only when you voluntarily provide it to us. This may include:
Your name and contact details including email address and phone number
Your business name and role
The nature of your enquiry or request
Any other information you choose to include in a form submission or direct communication
We do not collect sensitive information and we do not collect information from individuals we do not know to be at least 18 years of age.
How We Collect Your Information
We collect personal information directly from you when you:
Submit an enquiry through our contact form
Request a product sample through our website
Contact us by phone or email
Enquire about becoming a distributor
We also collect non-personal information automatically when you visit our website, including browser type, pages visited, and time spent on the site. This information is used for website analytics and improvement purposes only and cannot be used to identify you personally.
How We Use Your Information
We use your personal information to:
Respond to your enquiry or request
Connect you with a Diamondline distributor where relevant
Provide technical support or product guidance
Improve our website and services
Comply with legal obligations
We will not use your personal information for any purpose other than those described above without your consent.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with distributors in our network where you have requested to be connected with a local stockist. In these cases we will only share the information necessary to fulfil your request.
We may also disclose your information where required by law or to protect the rights, property, or safety of Diamondline Group, our customers, or others.
Data Storage and Security
Your personal information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can disable cookies through your browser settings, however this may affect the functionality of some parts of the site.
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.
To make a request, contact us at:
Email: sales@diamondline.com.au
Phone: 1300 818 148
Mail: 15 Phoenix Street, Shop 2, Warragul VIC 3820
We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Australian Privacy Act.
Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance at sales@diamondline.com.au. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page with the date of the last update noted at the top.
Contact Us
For any privacy related enquiries please contact:
Diamondline Group Pty Ltd
15 Phoenix Street, Shop 2, Warragul VIC 3820
Phone: 1300 818 148
Email: sales@diamondline.com.au